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Technical Support Frequently Asked Questions
This area under constant construction as new questions come up
If you don't see your question here, please send technical support feedback or questions using our on-line form and get your question
answered directly.
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What 56k modem
standards do you support?
Our dialup network, supports the ITU V.90 standard. If your
modem is not V.90 compatable you should upgrade to v.90 standard. Please
check www.56k.com for upgrade
compatabliity
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- What connect speeds can I expect to
achieve?The condition of the your phone line to the phone company's
Central Office will determine the actual speed of your connection. Some
telephone lines may not be able to support speeds above 33.6 kbps.
- Why don't I connect at the maximum speed?
Most slower connect speeds are caused by phone circuits not being able to
perform at the optimum speed.
The initial speed that your modem (or
computer) reports upon connection is not always a reliable indication of
your baud rate. Modems tend to change baud rates or "retrain" many times
during an connect session. Most modems tend to initial a connecti on at a
slower more reliable speed and then "retrain" to faster speeds as conditions
allow.
If you are consistently connecting at slow speeds we suggest some
of the following:
- Plug a telephone into the line that the modem uses and listen
carefully to the line. If you hear hissing or static you may need to have
the line looked at.
- Make sure that the serial port rate on your computer is set to 38400
or higher. Settings below 38400 will limit how fast your computer can
communicate with the modem and cause slower speeds.
- Watch out for heat. If you have an external modem make sure it does
not get to hot. Most modems operate better when they are kept cool.
- If you have the telephone line connected to a surge-suppressor strip
or have it daisy-chained through several other devices (phone, fax, etc)
try removing these extra items and plugging the line directly into the
wall.
- Keep the modem and telephone clear of large appliances. Air
conditioners, refrigeraters and other large appliances can cause problems.
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Back to Technical Support FAQ's
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