Technical Support Frequently Asked Questions

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How Do I figure out what kind of modem I have

Windows 95/98/NT

1. Double-Click My Computer.
2. Double-Click Control Panel.
3. Double-Click Modems.
4. Click on the Diagnostics Tab.
5. Click on the COM Port that has your modem listed to the right.
6. Click More Info
7. After a few seconds, another window should come back with responses. In the white box, you should see ATI1, ATI2, ATI3 and so on. On the right, you should see the information the command returned.

Although we don't all speak "modem" and won't necessarily be able to interpret all the information reported, look for any legible words. ATI3 or ATI4 usually report brand names in newer modems. You should also be able to find your modem speed. One or more commands should say 14400 or 28800 or higher, buried within the other text strings. If you see no speed, or if you get "ERROR" as the response on everything higher than ATI4, you may have an older 2400/9600 baud modem that will not work properly with our modem banks.

Look out for the phrases "Rockwell RPI" or "Winmodem." These modems require special software to function properly, and will often not function at all with some dialer programs.

If all you can discern is the compnay name, you can contact that modem manufacturer with the rest of the information and then they can determine the best settings.

Windows 2000

1. Double-Click My Computer.
2. Double-Click Control Panel.
3. Double-Click Phone and Modem Options.
4. Select your modem from the list, then click Properties.
5. Click on the Diagnostics Tab.
6. Click the Query Modem button.
7. After a few seconds, the white box above the button should show some responses. In the white box, you should see ATI1, ATI2, ATI3 and so on. On the right, you should see the information the command returned.

Although we don't all speak "modem" and won't necessarily be able to interpret all the information reported, look for any legible words. ATI3 or ATI4 usually report brand names in newer modems. You should also be able to find your modem speed. One or more commands should say 14400 or 28800 or higher, buried within the other text strings. If you see no speed, or if you get "ERROR" as the response on everything higher than ATI4, you may have an older 2400/9600 baud modem that will not work properly with our modem banks.

Look out for the phrases "Rockwell RPI" or "Winmodem." These modems require special software to function properly, and will often not function at all with some dialer programs.

If all you can discern is the compnay name, you can contact that modem manufacturer with the rest of the information and then they can determine the best settings.

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