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Technical Support Frequently Asked Questions

This area under constant construction as new questions come up

If you don't see your question here, please send technical support feedback or questions using our on-line form and get your question answered directly.  

EnterNet 300 for Windows 

To connect to the Covad PPPOE Network , you will need to install and configure 'EnterNet300' on your computer. EnterNet300 is a broadband network access tool using PPPoE protocol. The installation wizard example shown below automatically sets the network configuration and walks the user through creating a default profile with username and password.

NOTE: Before installing this software, you will need to complete the installation of your Network Interface Card (10mb) and your ADSL modem, to your computer.


 

Installation of the GTA PPPoE Software

PC: PPPoE Installation

The disc has a built-in auto-installer. Please insert and wait 30 seconds until the auto-installer loads. Then follow the on-screen directions. If the auto-installer does not load... on the Windows taskbar, click START then RUN. Browse to and open the CD drive and double click on SETUP. Verify that the dialog box reads [Drive Letter]:\setup.exe and click OK. Follow the onscreen prompts.


 

PC: Create a New Profile for your new DSL connection to Hypersurf.

  1. Double click on "Create New Profile" icon


  2. Type the name, "Hypersurf", then click Next.


  3. Type in your username@hypersurf.com and Password, then click Next.


  4. Click Finish


  5. When done with the Wizard a new icon will appear named, "Hypersurf"


  6. Now you can double click on the " Hypersurf connection" icon and click on Connnect.
  7. When you establish a connection, the "Hypersurf connection" will minimize into an icon on your systray.
  8. You can now launch your Internet browser and start 'Surfing the Internet'.

You should now be setup to connect to the Internet!




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