|
|
|
Technical Support Frequently Asked Questions
This area under constant construction as new questions come up
If you don't see your question here, please send technical support feedback or questions using our on-line form and get your question
answered
directly.
-
DSL Troubleshooting Tips
-
Once your DSL line has been installed, if you lose your Internet
connection, here are a few simple steps you can take before calling our
technical support team.
- If the Network Interface Card (NIC) in your PC has an LED, verify that
it is lit. This is a small light next to where your network cable is
connected to your computer. This indicates whether or not your NIC is seeing
the digital modem or bridge device and the network. If the light is not lit,
there is a problem either with the physical cable connecting the DSL modem
to the NIC, an improper connection, or problems with the NIC.
- Verify that the digital modem is powered on. Take note of the lights on
the front of the digital modem or bridge device, they are an indicator to
the status of your line.
- Power off the digital modem or bridge device, count to five then power
it back up. This will reset the connection between the modem and the DSL
service.
- Finally, reboot your PC.
-
Back to
Technical
Support FAQ's
|
|
